Terms of sale

Terms and Conditions of Sale - Duo Bijoux

Welcome to Duo Bijoux! By placing an order on our website, you agree to be bound by these Terms and Conditions of Sale. These terms ensure transparency and protect both parties in every transaction. Please read them carefully before making a purchase.

1. Company Information

• Company Name: TRIGA, operating under the trade name Duo Bijoux

• Legal Form: Simplified Joint-Stock Company (SAS)

• Registration Number: 934 165 218 R.C.S. Paris

• Headquarters: 61 rue de Lyon, 75012 Paris, France

• Contact Email: contact@duobijoux.com

2. Scope of Application

These Terms and Conditions of Sale apply to all purchases made on the Duo Bijoux website. By placing an order on our site, you confirm that you have read, understood, and accepted these terms.

3. Product Information

• Descriptions and Specifications:

Duo Bijoux strives to provide accurate descriptions, images, and specifications for every product. However, slight variations may occur, especially for handcrafted items.

• Handcrafted Products:

Some products are entirely handmade, which may result in slight variations in color, size, or finish compared to the photos displayed on the website.

4. Pricing

• Displayed Prices:

All prices displayed on the website are in euros (€) and include VAT unless otherwise stated.

• Modifications:

Duo Bijoux reserves the right to modify prices at any time. However, the prices applicable at the time of purchase will apply to your order.

5. Order Process

• Order Confirmation:

After placing an order, you will receive an email confirming receipt of your order along with a summary of the details.

• Processing Time:

Orders are typically processed within 3 to 5 business days. Each item is carefully prepared to ensure optimal quality before shipment.

• Acceptance of Orders:

Duo Bijoux reserves the right to refuse or cancel any order if fraud is suspected or if an item is out of stock.

6. Payment

• Accepted Payment Methods:

Duo Bijoux accepts credit cards, PayPal, and other secure payment methods available at checkout.

• Security:

All transactions are securely processed, and your payment information is encrypted to ensure a safe shopping experience.

7. Shipping

• Delivery Times and Fees:

• France: Free delivery, estimated within 2 to 5 business days.

• Europe: Estimated delivery within 5 to 10 business days (€9.99 fee).

• North America: Estimated delivery within 7 to 15 business days (€19.99 fee).

• Asia and Oceania: Estimated delivery within 10 to 20 business days (€24.99 fee).

• Rest of the World: Estimated delivery within 10 to 25 business days (€24.99 fee).

• Customs Fees and Import Taxes:

International orders may be subject to customs fees or import taxes, which are the responsibility of the customer.

• Shipping Confirmation:

After shipment, you will receive an email with tracking information.

8. Return and Refund Policy

• Right of Withdrawal:

Duo Bijoux offers a 14-day withdrawal period for items that are unworn and in perfect condition. For more details, please refer to our Return and Refund Policy.

• Return Shipping Costs:

Return shipping costs are the responsibility of the customer unless the item is defective or there was an error in the order.

9. Defective or Damaged Items

If you receive a defective or damaged item, please contact us promptly at contact@duobijoux.com. We will assess the situation and may offer a replacement or refund if necessary.

10. Limitation of Liability

• Use of the Website:

Duo Bijoux cannot be held liable for damages resulting from the use of this website or purchased products, beyond the value of the items in question. This includes, but is not limited to, data loss, loss of revenue, or other indirect losses.

• Product Care:

Our jewelry is crafted with care. Please follow the provided care instructions to prolong their lifespan.

11. Intellectual Property

All content on the Duo Bijoux website, including texts, images, logos, and designs, is the exclusive property of Duo Bijoux and is protected under intellectual property laws. Unauthorized reproduction or use is prohibited.

12. Privacy and Data Collection

Duo Bijoux respects your privacy and processes personal data in compliance with GDPR regulations. Please refer to our Privacy Policy for more details on how we collect, use, and store your information.

13. Changes to Terms

Duo Bijoux reserves the right to modify these Terms and Conditions of Sale at any time. Customers will be notified of changes through the website or via email.

14. Governing Law and Jurisdiction

These Terms and Conditions of Sale are governed by French law. In the event of a dispute, jurisdiction will be assigned to the courts in Paris, France.

By placing an order on our website, you agree to these Terms and Conditions of Sale. For any questions or concerns, please contact us at contact@duobijoux.com.

The Duo Bijoux Team